Frequently Asked Questions

What is a Life Plan?

A Life Plan is a pre-need funeral plan that helps individuals prepare for future funeral needs in advance. LifeHonour provides different Life Plan options with corresponding services, inclusions, and payment arrangements.

What Life Plans are available?

LifeHonour currently offers St. Rose Life Plan, St. Michael Life Plan, and St. Gabriel Life Plan. Available details, pricing, and payment options are displayed on the Life Plans page.

Where can I view the available Life Plans?

You can visit the Life Plans page to view the available plans, their details, pricing, and available options.

Can I compare different Life Plans?

Yes. You can review the available Life Plans and compare their displayed pricing, payment options, inclusions, and other available details before choosing a plan.

Do I need a LifeHonour account to apply for a Life Plan?

Yes. A customer account is required to complete the online Life Plan application process and access your Life Plan and payment information.

How do I create a LifeHonour account?

Select Register on the website and complete the required registration information. You will need to verify your email using the One-Time Password (OTP) sent to your registered email address.

What is an OTP?

An OTP, or One-Time Password, is a temporary verification code sent to your email to confirm your identity during registration and other account-related processes.

How long is my registration OTP valid?

Your registration OTP is valid for 10 minutes.

How many times can I attempt to enter an OTP?

The registration OTP allows a maximum of five verification attempts.

What should I do if I did not receive my registration OTP?

Check your Inbox and Spam or Junk folders. Make sure the email address you entered is correct, then use the available resend OTP option.

Can I resend my registration OTP?

Yes. The registration page provides a resend OTP option when another verification code is needed.

What happens after I successfully verify my OTP?

Your email verification is completed, allowing you to continue using your LifeHonour customer account.

How do I apply for a Life Plan?

Sign in to your LifeHonour account, browse the available Life Plans, select your preferred plan, complete the required application information, choose your available payment option, review your information, and submit the application.

What information is required during a Life Plan application?

The application process may ask for personal information, Life Plan details, beneficiary information, and payment-related information required to complete your application.

Can I choose a payment option when applying?

Yes. Available payment options are configured for each Life Plan and may include full payment or installment arrangements.

Can I choose how often I pay an installment?

For eligible Life Plans, available payment frequencies may include monthly, quarterly, semi-annual, and annual payments. The available options depend on the selected Life Plan.

What payment terms are available?

Payment terms depend on the Life Plan and its configured payment options. Available terms are shown during the Life Plan application process.

Can I customize my Life Plan?

Some Life Plans may support customizable services, inclusions, or additional options. The available choices are shown for the selected plan during the application process.

What happens after I submit my application?

Your application is recorded in the LifeHonour system and can be monitored through your customer account. Depending on the application and payment status, additional action or administrator review may be required.

Can I pay for my Life Plan online?

Yes. LifeHonour supports online payments through PayMongo.

What happens when I choose online payment?

You are redirected to the PayMongo payment checkout where you complete the available payment process. After successful payment, the payment information is recorded in your LifeHonour account.

How do I know whether my payment was successful?

After a successful transaction, your payment status is updated in the LifeHonour system. You can also review your payment activity from your customer account.